-
Services
-
expand_more
Back
Services
-
-
expand_more
Back
Rates & Property
- Setting the Rates
- Revaluation and how it affects rates
- Rates Dates & Payment Options
- Changing your details
- Property Information Search
- Online Rates Payments
- Rates Rebates, Remission & Postponement
- Short-Term Visitor Accommodation
- Queenstown CBD Transport Rate for Queenstown Town Centre Properties
- Wastewater Rates for Cardrona
- Other Information
- Rates FAQs
-
-
expand_more
Back
Rubbish & Recycling
- How we recycle in the Queenstown Lakes District
- Cut your waste
- Commercial Services
- Rubbish & Recycling Collection
- Recycling Centres
- Transfer Stations
- Solid Waste Assessment
- Waste Minimisation Community Fund
- Waste Minimisation for Businesses
- Zero Waste Events
- Green and food waste
- Construction and demolition waste
-
-
expand_more
Back
Resource Consents
- Application forms and fees
- Current resource consents
- Development contributions
- Duty Planner
- eDocs
- Engineering acceptance
- Exemptions
- FAQs
- Find your zone using GIS
- How to use the District Plan to know the rules
- Land developments and subdivisions
- National Policy Statements and National Environmental Standards
- Notified resource consents
- Practice notes and guidance
- Pre-application meetings
- Resource consent process
-
-
expand_more
Back
Alcohol Licensing
- Alcohol Public Notices
- Find the right alcohol licence and apply
- Rugby World Cup Information
- Alcohol licence fee calculator
- Renew and/or vary your alcohol licence
- Manager's certificates
- Legal requirements for licence holders
- District Licensing Committee decisions
- ARLA annual report
- Alcohol-Free Areas In Public Places
- Have your say on alcohol licence applications
- All alcohol licensing forms
-
-
Do It Online
-
expand_more
Back
Do It Online
-
-
expand_more
Back
Registrations
- Register your Dog
- Register for a transfer or refund of dog registration fee
- Renewal for Hairdressers, Campgrounds, and Offensive Trade Registrations
- Activities in a Public Place - Application Form
- Register as a Homestay
- Register as Residential Visitor Accommodation
- Register for our public notification list
- Register to speak at Public Forum
- Register for Kerbside Collection Services
- No Spray Register
-
Community
Community
Ngā Hapori
- Winterdaze
- Manaaki
- Community Connect
- Welcoming Communities
- Arts, Culture and Heritage
- Citizenship Ceremonies
- Community Associations and Groups
- Community Funding
- Community Research
- Community Wellbeing
- Economic Development
- Emergency Management
- Energy Saving Tips
- Event Planning and Venues
- Māori Community
- Managing the risk of wildfire
- Population and Demand
- Summerdaze
- Tuia Programme
- Venue Hire
Community Text Alerts
Join our community text alert database and hear first hand about any issues affecting your community.
-
Recreation
Recreation
Kā mahi a te rēhia
- Queenstown Events Centre
- Wānaka Recreation Centre
- Paetara Aspiring Central
- Swim
- Learn to Swim
- Golf
- Kids' Recreation
- Sport & Rec Venues and Contacts
- Courts and Fields
- Memberships - Join Today
- Join the Sport & Rec Team
- Responsible Camping in the Queenstown Lakes District
- Parks and Walkways
- Lakes and Boating
- Mountain Biking
- Horse Riding
- Splash Café
- Wallis Physiotherapy
- Alpine Physiotherapy
- Physiotherapy
- Playgrounds
- School Holiday Programmes
- Mascot Search
Let's Go Girls
A sport programme for girls
-
Your Council
-
expand_more
Back
Your Council
-
-
expand_more
Back
Council Documents
- Long Term Plan (LTP)
- Archived Agendas & Minutes
- Annual Plans
- Annual Reports
- Asset Management Plans
- Awarded Council Contracts
- Bylaws
- Capex Quarterly Update
- Monthly Reports
- National Policy Statement - Urban Development 2020 (NPS-UD)
- Policies
- Pre-election reports
- Queenstown Lakes Spatial Plan
- Reserve Management Plans
- Section 10A Reports
- Small Community Plans
- Strategies and Publications
- Submissions from QLDC
-
-
expand_more
Back
District Plan
- Operative District Plan
- Proposed District Plan
- ePlans
- National Policy Statement-Urban Development (District Plan Amendments)
- Urban Intensification Variation
- Te Pūtahi Ladies Mile Variation
- Upper Clutha Landscape Schedules
- Landscape Schedules
- Inclusionary Housing Variation
- Clutha River Outstanding Natural Feature Boundary Change
- District Plan maps
- A Guide to Plan Changes
- Planning Matters - Planning & Development Newsletter
- Services
- Rates & Property
- Rubbish & Recycling
- Building Services
- Resource Consents
- Environmental Health
- Transport and Parking
- Alcohol Licensing
- Animal Control
- Airports
- Environment and Sustainability
- Water Services
- Cemeteries
- Services A - Z
- CCTV - Public Use
- Permits
Inflow and infiltration
Let’s keep wastewater in its place!
We live in one of the most beautiful corners of the world and our environment is particularly close to our hearts. We’re very lucky to be able to enjoy some stunning local lakes and rivers so naturally we want to protect these as much as we can.
Like many places, we sometimes experience wastewater overflows during heavy rain which can result in it entering our waterways. This can have a detrimental effect on ecosystems and isn’t very pleasant for anyone.
Quick links
What is it?
Inflow and infiltration (I&I) refers to rainwater and groundwater entering the wastewater system through a variety of defects on public and private property:
-
Inflow sources allow rainwater to enter the wastewater system directly from the surface through incorrect plumbing, cross connections and damaged or low-lying gully traps or manholes.
-
Infiltration sources allow groundwater to seep into the wastewater system through cracks or bad joints in wastewater pipes and manholes.
A certain amount of I&I is unavoidable. We plan for it when designing wastewater systems. But too much, especially during severe weather events, can overwhelm the system leading to overflows with associated risks to health and the environment.
The increased frequency of extreme weather events due to the effects of climate change and continued population growth in our district is increasing the risk of overflows. This means we need to start taking wider action and QLDC has prioritised further work on this issue.
Our cuzzies at Nelson City Council created an awesome video on I&I which, in the spirit of reduce, reuse, recycle, we’d like to share here. Even though there are some differences between there and here, the essential information is the same. Check it out below:
What are we doing about it?
We’ve been working to address I&I for some time. Council has been inspecting its own properties for any issues and fixing them as needed. We’re also continuing to carry out an extensive programme of renewals and repairs to the piped network through our Three Waters investment programme.
In partnership with our contractors Veolia, we’re now conducting inspections on private properties to identify potential issues. This will give us a fuller picture of the extent of the problem and help us refine our work to reduce it.
These inspections will initially be in Queenstown before we work across the whole district. During our visit we’ll explain what we’re looking for and discuss any potential issues we find with you.
How you can help
As a property owner, you play an important role in addressing this issue and helping to reduce the risk of overflows. If you find any issues that you can easily resolve please take action now and be part of the solution.
Please go outside your property and check three things:
-
downpipes;
-
gully traps; and
-
sumps.
Read on for more info about these.
-
Look at your roof, where do your downpipes go? They should connect to the stormwater system not the sewer/wastewater system. If your downpipes connect to a gully trap then you’ll need to redirect it into the stormwater system.
Close -
These are part of the wastewater drainage system from kitchens, bathrooms (apart from toilets!) and washing machines before the discharge enters the sewer system.
They are located externally to ensure that if the drainage system becomes blocked the wastewater will overflow outside instead of inside the building. Gully traps include a water seal to block odours from the sewer.
What should my gully trap look like?
The top or surround of the gully trap should be above ground level and partially covered to stop stormwater/rainwater and other things like landscaping bark entering the wastewater network.
Gully traps must be installed correctly to stop stormwater entering the wastewater network.
What does the Building Code say about gully traps?
The Building Code has precise requirements for their installation and location. The surrounds of the gully trap have to be 25mm above a paved surface or 100mm above an unpaved surface. As well as locating and building them correctly, make sure any decks and other structures built over the top allow access for cleaning.
For more info on this visit building.govt.nz.
Close -
A sump is a stormwater feature that collects rainwater from external surfaces such as driveways and patios. The sump must connect to the stormwater system, not the sewer/wastewater system.
The only way to test for a cross connection without calling a plumber or drain layer is to check for a foul odour that is stronger than a normal organic/vegetation smell.
Close
Contact us
Thanks for using this information to check your own property. We’re happy to answer any further questions you may have – simply email:
assetdamage@qldc.govt.nz
Tag your email with ‘inflow and infiltration’ in the subject line.
Stay up-to-date
Sign up to our newsletters and stay up-to-date with the latest news, events & information in the Queenstown Lakes District.