Privacy Policy

Privacy is important to the Queenstown Lakes District Council (QLDC). Our full Privacy Policy sets out how and why the QLDC collects and stores personal information, what we will use it for and with whom we can share it.

The Privacy Act 2020 (‘Privacy Act’) and its privacy principles guide this policy. We take our obligations under the Privacy Act seriously and this policy will clarify the rights of anyone engaging with QLDC under the Privacy Act.

QLDC is committed to the 13 principles of the Privacy Act. 

All enquiries about or formal requests for information in terms of the Local Government Official Information and Meetings Act 1987, or the Privacy Act 2020 should be made to:

Or in writing to:

Governance and Communications
Queenstown Lakes District Council
Private Bag 50072
Queenstown 9348

For more detailed information about the Privacy Act you can refer to the Privacy Commissioner's Guide to the Privacy Act 2020.  If you are concerned that the Council may have breached the Privacy Act or if you are not sure of our obligations, you can contact the Privacy Commissioner:

Privacy Hotline: 0800 803 909
Privacy Commission website


IP Address

An IP address is a number automatically assigned to your computer whenever you're surfing the world wide web.  Web servers automatically identify your computer by its IP address.  We collect IP addresses for the purposes of system administration, to report aggregate information to our internal customers and to audit the use of our site.  When visitors request pages from the Council, our servers log the visitors' IP addresses.  We do not normally link IP addresses to anything personally identifiable, which means that a user's session will be logged, but the user remains anonymous to us.


We may collect statistical information about your visit to either help us improve this site, or to determine traffic patterns and volumes.  This information is aggregated and non-personally identifying, and is viewable by our website's administrators.