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Services
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Services
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Rates & Property
- Setting the Rates
- Revaluation and how it affects rates
- Rates Dates & Payment Options
- Changing your details
- Property Information Search
- Online Rates Payments
- Rates Rebates, Remission & Postponement
- Short-Term Visitor Accommodation
- Queenstown CBD Transport Rate for Queenstown Town Centre Properties
- Wastewater Rates for Cardrona
- Other Information
- Rates FAQs
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Rubbish & Recycling
- How we recycle in the Queenstown Lakes District
- Cut your waste
- Commercial Services
- Rubbish & Recycling Collection
- Recycling Centres
- Transfer Stations
- Solid Waste Assessment
- Waste Minimisation Community Fund
- Waste Minimisation for Businesses
- Zero Waste Events
- Green and food waste
- Construction and demolition waste
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Resource Consents
- Application forms and fees
- Current resource consents
- Development contributions
- Duty Planner
- eDocs
- Engineering acceptance
- Exemptions
- FAQs
- Find your zone using GIS
- How to use the District Plan to know the rules
- Land developments and subdivisions
- National Policy Statements and National Environmental Standards
- Notified resource consents
- Practice notes and guidance
- Pre-application meetings
- Resource consent process
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Alcohol Licensing
- Alcohol Public Notices
- Find the right alcohol licence and apply
- Rugby World Cup Information
- Alcohol licence fee calculator
- Renew and/or vary your alcohol licence
- Manager's certificates
- Legal requirements for licence holders
- District Licensing Committee decisions
- ARLA annual report
- Alcohol-Free Areas In Public Places
- Have your say on alcohol licence applications
- All alcohol licensing forms
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Do It Online
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Do It Online
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Registrations
- Register your Dog
- Register for a transfer or refund of dog registration fee
- Renewal for Hairdressers, Campgrounds, and Offensive Trade Registrations
- Activities in a Public Place - Application Form
- Register as a Homestay
- Register as Residential Visitor Accommodation
- Register for our public notification list
- Register to speak at Public Forum
- Register for Kerbside Collection Services
- No Spray Register
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Community
Community
Ngā Hapori
- Winterdaze
- Manaaki
- Community Connect
- Welcoming Communities
- Arts, Culture and Heritage
- Citizenship Ceremonies
- Community Associations and Groups
- Community Funding
- Community Research
- Community Wellbeing
- Economic Development
- Emergency Management
- Energy Saving Tips
- Event Planning and Venues
- Māori Community
- Managing the risk of wildfire
- Population and Demand
- Summerdaze
- Tuia Programme
- Venue Hire
Community Text Alerts
Join our community text alert database and hear first hand about any issues affecting your community.
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Recreation
Recreation
Kā mahi a te rēhia
- Queenstown Events Centre
- Wānaka Recreation Centre
- Paetara Aspiring Central
- Swim
- Learn to Swim
- Golf
- Kids' Recreation
- Sport & Rec Venues and Contacts
- Courts and Fields
- Memberships - Join Today
- Join the Sport & Rec Team
- Responsible Camping in the Queenstown Lakes District
- Parks and Walkways
- Lakes and Boating
- Mountain Biking
- Horse Riding
- Splash Café
- Wallis Physiotherapy
- Alpine Physiotherapy
- Physiotherapy
- Playgrounds
- School Holiday Programmes
- Mascot Search
Let's Go Girls
A sport programme for girls
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Your Council
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Your Council
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Council Documents
- Long Term Plan (LTP)
- Archived Agendas & Minutes
- Annual Plans
- Annual Reports
- Asset Management Plans
- Awarded Council Contracts
- Bylaws
- Capex Quarterly Update
- Monthly Reports
- National Policy Statement - Urban Development 2020 (NPS-UD)
- Policies
- Pre-election reports
- Queenstown Lakes Spatial Plan
- Reserve Management Plans
- Section 10A Reports
- Small Community Plans
- Strategies and Publications
- Submissions from QLDC
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District Plan
- Operative District Plan
- Proposed District Plan
- ePlans
- National Policy Statement-Urban Development (District Plan Amendments)
- Urban Intensification Variation
- Te Pūtahi Ladies Mile Variation
- Upper Clutha Landscape Schedules
- Landscape Schedules
- Inclusionary Housing Variation
- Clutha River Outstanding Natural Feature Boundary Change
- District Plan maps
- A Guide to Plan Changes
- Planning Matters - Planning & Development Newsletter
Privacy & official info requests
Noho matatapu me kā tono pāroko āpihi
The Local Government Official Information and Meetings Act 1987 (LGOIMA) provides for people to request official information held by local government agencies. Any person can make a request for information held by the Council.
When a local government agency holds personal information about an individual (that can be readily retrieved), the individual concerned is entitled to have access to that information. The Privacy Act 1993 governs requests for personal information.
Quick links
Requesting information from us
Information relating to QLDC can mostly be found on this website. You can use the search function to find your topic of interest or alternatively you can contact us.
If you require information relating to a specific property – you can search eDocs.
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If you can't find the information on this website or from our staff, there are two types of information requests you can make.
- Official information requests under the Local Government Official Information and Meetings Act 1987 (LGOIMA), or
- Privacy information requests under the Privacy Act 1993.
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You can make a LGOIMA request for any information that we hold, such as:
- Policies and procedures
- Decisions, our rational for decisions, or our decision-making process
- Drawings, images or maps
- Files / records.
If you are not satisfied with our response you can contact the Office of the Ombudsman.
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You can make a privacy request for access to, or correction of, information that we hold about you.
If you are not happy with the outcome of your request, you can contact the Office of the Privacy Commissioner.
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Standard requests
We will provide you with a decision about your request within 20 working days. We will acknowledge your request as soon as possible, and let you know when you can expect to receive our decision.
If we decide to grant your request, the information will be provided to you thereafter without undue delay.
We will let you know as soon as we can if:
- We cannot meet the deadline and need to extend the timeframe to reach a decision on your request
- We need more information, or need you to clarify, refine, or amend the scope of your request
- The information is held by another government organisation and we need to transfer your request to them.
Urgent requests
You can ask us to treat your request as urgent. If you do, you need to provide a reason. One of our team will let you know how quickly a response could be collated.
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We may withhold or decline to give information for reasons specified in section 6, section 7 or section 17 of the Local Government Official Information and Meetings Act 1987.
If we withhold or refuse to give information, we will explain the reason why.
For information about withholding personal information, see sections 27 to 29 of the Privacy Act 1993.
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Sometimes we may need to charge you for an official information request. If we decide to charge, we will tell you the cost of your request before processing it. You can then decide to proceed, withdraw or refine your request.
We tend to charge when:
- Answering your request requires substantial collation or research, or
- Costs are incurred pursuant to a request response being needed urgently.
We might ask for some or all of the cost to be paid in advance. Our charging guidelines are detailed below.
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The Government has issued Charging Guidelines that are deemed “reasonable” by the Office of the Ombudsman. The guidelines specify standard charges of:
- $38 per half hour of staff time in excess of one hour; and
- $0.20 per page for photocopying in excess of 20 pages.
Ministry of Justice guidance can be accessed here.
Office of the Ombudsman guidance can be accessed here.
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We do not charge for privacy requests.
Note: We invite you to contact us at any time if you have questions regarding an official information request you have made or about the process in general.
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Make an official information request
Ideally, a request for information should be made in writing. However, if you are unable to do so, you can make your request over the phone or in-person at a QLDC office. Please ensure your request includes your name, preferred contact details and specific details of the information you want.
We encourage you to use the online form (below) when making a request. However, we do accept requests via the following:
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By phone
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By email
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In-person: See our Contact Us page for office locations.
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By post:
Governance and Official Information
Queenstown Lakes District Council
Private Bag 50072
Queenstown 9348
Completing your official information request online
Enter your personal details and the details of your request below.
Official information request form
Our published responses to information requests
Find our published responses here.
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