Heads up Jack's Point: Rubbish and recycling collections (accessed off Māori Jack Road only) will move from a Friday to a Wednesday. Your last Friday collection will be 31 May and your first Wednesday collection will be 5 June.

Rates Dates & Payment Options

Ngā rā tuku rēti me ngā kōwhiringa ā-utu

Find out what dates rates are due for 2023/24. The rating year runs from 1 July through to 30 June. 


Direct Debit

Direct Debit is our preferred payment method and means you’ll never forget to pay

With direct debit you give us the authority to take payments from your bank account automatically.  This is the easiest way to pay – you only have to set up the direct debit authority once and we’ll do the work from there.  

How to set up a direct debit

Download the Direct Debit Application Form and return it to us for processing. 

It can be returned via email: directdebit@qldc.govt.nz 

You can also return the form by post to Private Bag 50072, Queenstown 9348, or by dropping it in to one of our offices. Please note, we can not accept faxed direct debit forms.

Make sure that you print off and sign both pages of the form.

You can cancel the arrangement at any time by contacting us at: directdebit@qldc.govt.nz 

  • With direct debit you give Queenstown Lakes District Council the authority to take payments from your bank account automatically so you never have to worry about missing a payment yourself.

    You can cancel the arrangement at any time by contacting us at directdebit@qldc.govt.nz 

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    • It’s the easiest way to pay- you only have to set up the direct debit authority once and we’ll do the work.

    • We will calculate your monthly payment amount and each year we will advise of the new direct debit amount. This will ensure the rates will be paid in full by the end of the rating year which is 30 June.

    • If you are paying quarterly on a “balance due” or “annual” basis, your regular invoices will give you notification of how much your payment will be advance of the payment being taken.

    • Provided you do not miss any payments, you avoid incurring penalty fees.

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    • We will calculate your monthly payment amount and each year we will advise of the new direct debit amount. This will ensure the rates will be paid in full by the end of the rating year which is 30 June.

    • If you are paying quarterly on a “balance due” or “annual” basis, your regular invoices will give you notification of how much your payment will be advance of the payment being taken.

    • Provided you do not miss any payments, you avoid incurring penalty fees.

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  • For rates you can choose to pay monthly, quarterly or annually. Payments will be sent to the bank for processing on the day listed but may not appear on your account until overnight.

    • Monthly payments occur on the 20th

    • Quarterly payments occur on the due date- see your rates invoice for details

    • Annual payments occur on the first instalment due date.

    If the payment date falls on a weekend or public holiday, it will occur on the next business day. You will still receive your rates invoice.

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  • Complete and sign the direct debit authority form and return it to the Council. We will send you a confirmation letter when we have processed your application which will confirm the starting date and payment frequency. Processing time will vary depending on demand – please allow at least 10 working days. Once in place, there are no more forms to complete. Just ensure there is enough money in your bank account to match the deduction.

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  • We will set up a direct debit for each property. Please provide a list of property valuations and addresses including authorised signatures on a separate page to the form.

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  • You will need to complete a new form and send it to us.

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  • This is fine – please email the rates team at: directdebit@qldc.govt.nz 

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  • You will need to advise Council that the direct debit needs to be cancelled on the property you are selling.

    If you purchase a new property in the district, you will need to complete a new direct debit form for that property with the new Valuation number.

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  • You can stop your direct debit by contacting us by email at: directdebit@qldc.govt.nz

    If you cancel your direct debit at the bank, you will not be able to set up another direct debit with Queenstown lakes District Council in the future without involving your bank.

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  • If you set up a direct debit, you need to ensure you have sufficient funds in the morning to cover the direct debit amount. If you have insufficient funds, you may be charged fees by your bank.

    We will inform you about the missed payment and may request you do a “make up” payment.

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  • Contact the rates team by phone or email: directdebit@qldc.govt.nz

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Other payment options

  • You can now pay your rates online using your Visa or Mastercard. (Click here)

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  • You can pay your rates via internet banking using your valuation number as the reference.

    Your valuation number can be found on your rates invoice. It is 10 digits beginning with the numbers 29 in the property details section.

    Payments should be made into the following bank account:   02 0948 0002000 000

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  • You can make a payment from an overseas bank account via an electronic funds transfer.  

    Bank/Branch:  BNZ Queenstown
    Account no:  02 0948 0002000 000
    Name:  QLDC
    Swift Code:  BKNZNZ22

    Tips

    • Please make sure you remember to include your valuation number as a reference.    Your valuation number can be found on the top right hand corner of your rates invoice. It's 10 digits beginning with the numbers 29.

    • Remember: Payments made after 5.00pm on the due date will incur a 10% penalty, so please ensure you allow enough time for the payment to be processed .

    •  Your bank should be able to advise the length of time a payment will take to be processed.

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In person

Rates can be paid in person by cash, credit card or EFTPOS at both the Queenstown and Wānaka offices.

Please note: Credit card payments made for rates or development contributions will incur a 1.5% surcharge.


Instalment dates

There are four rates instalments as follows:  

INSTALMENT

POSTED

LAST DAY FOR PAYMENT

One (1/7/23 – 30/9/23)

1 September 2023

29 September 2023

Two (1/10/23 – 31/12/23)

20 October 2023

24 November 2023

Three (1/1/24 – 31/3/24)

12 January 2024

23 February 2024

Four (1/4/24 – 30/6/24)

12 April 2024

24 May 2024

 

Note: Our rating year runs from 1 July - 30 June.

Payments received after 5.00pm on the due date will incur a 5% penalty.