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Services
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Rates & Property
- Setting the Rates
- New Wastewater Rates for Cardrona
- Revaluation and how it affects rates
- Rates Dates & Payment Options
- Changing your details
- Property Information Search
- Online Rates Payments
- Rates Rebates, Remission & Postponement
- Short-Term Visitor Accommodation
- Other Information
- Rates FAQs
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Rubbish & Recycling
- How we recycle in the Queenstown Lakes District
- Cut your waste
- Commercial Services
- Rubbish & Recycling Collection
- Recycling Centres
- Transfer Stations
- Solid Waste Assessment
- Waste Minimisation Community Fund
- Waste Minimisation for Businesses
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- Green and food waste
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Resource Consents
- Application forms and fees
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- Development contributions
- Duty Planner
- eDocs
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- FAQs
- Find your zone using GIS
- How to use the District Plan to know the rules
- Land developments and subdivisions
- National Policy Statements and National Environmental Standards
- Notified resource consents
- Practice notes and guidance
- Pre-application meetings
- Resource consent process
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Alcohol Licensing
- Alcohol Public Notices
- Find the right alcohol licence and apply
- Rugby World Cup Information
- Alcohol licence fee calculator
- Renew and/or vary your alcohol licence
- Manager's certificates
- Legal requirements for licence holders
- District Licensing Committee decisions
- ARLA annual report
- Alcohol-Free Areas In Public Places
- Have your say on alcohol licence applications
- All alcohol licensing forms
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Registrations
- Register your Dog
- Register for a transfer or refund of dog registration fee
- Renewal for Hairdressers, Campgrounds, and Offensive Trade Registrations
- Activities in a Public Place - Application Form
- Register as a Homestay
- Register as Residential Visitor Accommodation
- Register for our public notification list
- Register to speak at Public Forum
- Register for Kerbside Collection Services
- No Spray Register
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Community
Community
Ngā Hapori
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- Māori Community
- Managing the risk of wildfire
- Population and Demand
- Summerdaze
- Tuia Programme
- Venue Hire
Winter Road Reports
Keep up to date with our road conditions throughout the colder months.
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Recreation
Recreation
Kā mahi a te rēhia
- Queenstown Events Centre
- Wānaka Recreation Centre
- Paetara Aspiring Central
- Swim
- Learn to Swim
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- Sport & Rec Venues and Contacts
- Courts and Fields
- Memberships - Join Today
- Join the Sport & Rec Team
- Responsible Camping in the Queenstown Lakes District
- Parks and Walkways
- Lakes and Boating
- Mountain Biking
- Horse Riding
- Splash Café
- Wallis Physiotherapy
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- Physiotherapy
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Winter Wander
Join our walking challenge
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Your Council
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Your Council
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Council Documents
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- Bylaws
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- Policies
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- Queenstown Lakes Spatial Plan
- Reserve Management Plans
- Section 10A Reports
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- Strategies and Publications
- Submissions from QLDC
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District Plan
- Operative District Plan
- Proposed District Plan
- ePlans
- National Policy Statement-Urban Development (District Plan Amendments)
- Urban Intensification Variation
- District Plan maps
- A Guide to Plan Changes
- Inclusionary Housing Variation
- Landscape Schedules
- Upper Clutha Landscape Schedules
- Te Pūtahi Ladies Mile Variation
- Clutha River Outstanding Natural Feature Boundary Change
- Planning and Development Newsletter
- Community
- Winterdaze
- Manaaki
- Community Connect
- Welcoming Communities
- Arts, Culture and Heritage
- Citizenship Ceremonies
- Community Associations and Groups
- Community Funding
- Community Research
- Community Wellbeing
- Economic Development
- Emergency Management
- Energy Saving Tips
- Event Planning and Venues
- Māori Community
- Managing the risk of wildfire
- Population and Demand
- Summerdaze
- Tuia Programme
- Venue Hire
I have an issue with my accommodation
Sometimes things can go wrong with your flatmates, your landlord, or your accommodation. This page is to help you know your rights, to help prevent problems from arising, and help you know what to do when things go wrong.
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The Community Law Manual is written in everyday language, the manual contains over 1000 pages of easy-to-read legal info and comprehensive answers to common legal questions.
From ACC to family law, health & disability, jobs, benefits & flats, Tāonga Māori, immigration and refugee law and much more, the manual covers just about every area of community and personal life.
It’s for people living in Aotearoa New Zealand (and their advocates) to help themselves.
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If you think your landlord isn’t following the rules, contact the Tenancy Services Compliance and Investigations team:
0800 836 262 – Tenancy Services
Contact the Compliance and Investigations team » Tenancy Services
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Flatmates are not covered by the Residential Tenancies Act, and it can be difficult to resolve disagreements. We recommend signing a flat/house sharing agreement to make sure everyone understands their rights and responsibilities. Here is a template you can use: Flat/house - sharing agreement (tenancy.govt.nz)
Only landlord-tenant disputes are heard by the Tenancy Tribunal. If there are any issues between tenants or flatmates, you can go to the Disputes Tribunal.
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Where to get free advice and support
Know where to go if you need free advice or support
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The Citizens Advice Bureau and Community Networks (Upper Clutha) provide free and confidential advice to everyone.
Both agencies are a one-stop-hub, designed to empower you with the information, options and support that suits your needs.
They can help with things like tenancy, employment, immigration, family and personal issues, education, health, neighbourhood disputes, consumer rights, budgeting and finance, free legal advice and Justice of the Peace notary services.
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Happiness House in Queenstown is a local charity helping our local community by offering social, emotional and practical support.
They sometimes have spare blankets and pillows if you are feeling the cold. You are also more than welcome to pop in and heat up your food and sometimes they may have some soup on the stove.
Happiness House is a place you can sit down and have a cup of tea, read a book, or have a chat.
4 Park St, Queenstown
Phone: 03 442 6531
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The Queenstown Lakes Community Housing Trust (QLCHT) offers a range of housing support services.
If you plan to be in the district for the longer term, we recommend signing up to their waiting list.
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If you need to find a place to live, Work and Income New Zealand may be able to help. Learn more about Public (social) Housing at MSD's Public Housing page or by calling 0800 559 009 to see if you qualify.
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In tough times it can be hard to know how to feel or what to do. Our Community Wellbeing page has lots of resources and practical tips to look after yourself and those around you who might be struggling.
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Stay up-to-date
Sign up to our newsletters and stay up-to-date with the latest news, events & information in the Queenstown Lakes District.